To ensure transparency, this Chargeback Policy outlines the conditions under which chargebacks are reviewed and resolved. Our team manages all reservations, and all applicable terms and conditions are clearly communicated at the time of booking. By using our services, you agree to these terms, and any chargebacks will be handled in accordance with this policy and your service agreement.
Chargebacks may be requested only under the following circumstances:
Before initiating a chargeback, we strongly encourage you to contact our support team to resolve any concerns directly. We aim to address all disputes fairly and efficiently. If a chargeback is submitted, we will review all relevant information to reach a balanced resolution.
Submitting an unjustified chargeback may result in suspension of access to our services. We reserve the right to restrict future bookings or interactions for clients who misuse the chargeback process. Additionally, clients may be held responsible for any fees incurred due to invalid chargebacks.
Customers must provide all relevant documentation when raising a dispute or initiating a chargeback. This includes supporting evidence such as emails, booking confirmations, and payment receipts. We will review the submitted information to evaluate the request and expedite the resolution process.
We reserve the right to update or modify this Chargeback Policy at any time. Any changes will be communicated through our official channels and will take effect immediately upon publication. We encourage you to review this policy periodically to stay informed.
If you have any questions or concerns regarding this policy, please contact us. We are here to assist you and ensure your experience is smooth and satisfactory.